A quality standard in any company is of the utmost importance and law firms are no different in this regard. A quality standard ensures not only that a firm has the correct policies and procedures in place, but also independently verifies this to ensure that the interests of the clients of the firm are in the best possible hands.
Achieving a quality standard sends out very positive messages to the clients of the firm, employees of the firm, insurers and regulatory bodies amongst others, and provides peace of mind to the partners as they are reassured in the knowledge that policies and procedures are updated and then verified annually.
The ability to attract new business is dramatically enhanced in many areas including tendering, where accreditation is very favourably looked upon. Accredited firms benefit from increased client retention rates, improved employee productivity, less complaints and Law Society disciplinary matters, better awareness of current risks including cyber threats and they tend to renew their professional indemnity insurance on better terms.
The Institute of Legal Research and Standards is the home of the Q Standard, designed specifically for Irish Law Firms. It is the only Irish legal quality standard and has been designed by Irish lawyers for Irish lawyers. We have Q standards customised to suit firms of all sizes.
Some of the benefits of implementing the Q Standard are:
"The ILRS has been our external risk management auditor for a number of years. With their assistance we have introduced very effective risk management policies across every department in the firm. These policies have been invaluable in managing the challenges of running a busy legal practise. Furthermore in a legal world where obtaining new work is so often dependant on tenders, our Risk Audit Certification sets us apart from many of our competitors and gives potential clients the comfort of knowing that we are independently audited for Risk Management every year."
McDowell Purcell Solicitors
Julie Brennan and Judge Ronan Keane